Which of the following is a step in the training process?

• A. Conducting exit interviews
• B. Setting training objectives
• C. Writing job descriptions
• D. Developing marketing plans

Answer: (B)

Setting objectives for a training program is the first essential step because it defines what success looks like and guides every subsequent decision. Clear objectives spell out the specific knowledge and skills learners should acquire and the performance they should demonstrate after the training. They shape the content, activities, materials, and instructional methods, and they provide the criteria by which you’ll evaluate effectiveness. Using SMART criteria helps ensure these goals are concrete and measurable. Exit interviews are about understanding why someone leaves and gathering feedback, not about designing training. Writing job descriptions outlines roles and duties, which informs workforce planning but isn’t a step in building training. Developing marketing plans focuses on promoting programs, not on creating or delivering training. Because setting training objectives directly anchors the training design and evaluation, it’s the best fit as a step in the training process.