What sequence describes a structured approach to conflict resolution?

• A. Mediation, followed by a formal fact-finding, and then agreement on corrective actions.
• B. Fact-finding, mediation, agreement on corrective actions, with accountability.
• C. Immediate punitive action without investigation.
• D. Wait-and-see approach until conflicts escalate.

Answer: (B)

A structured conflict-resolution process uses a stepwise, fact-based sequence: first gather facts, then mediate, then agree on corrective actions with accountability. This order matters because you build a solid understanding of what happened before bringing people together to talk. Fact-finding collects objective information from all sides, reviews policies, and identifies the real issues, which helps prevent guesses or blame from guiding the conversation. With that information, mediation can occur in a focused, fair dialogue where parties share perspectives, acknowledge impacts, and work toward a mutually acceptable solution. After a shared understanding is reached, you formalize concrete corrective actions—clearly describing what will change, who is responsible, and how progress will be measured. Adding accountability ensures follow-through, monitors effectiveness, and provides a mechanism to address recurrences. Options that skip or reorder these steps—like acting without investigation or delaying resolution—undermine fairness, clarity, and effectiveness, making them unsuitable for a structured approach.