What is the recommended approach when a subordinate questions a supervisor's decision?

• A. Ignore the question to preserve authority.
• B. Do as told without discussion.
• C. Challenge the subordinate publicly to demonstrate authority.
• D. Listen, provide rationale, consider alternative perspectives, and document the decision.

Answer: (D)

When a subordinate questions a supervisor's decision, handle it with open, constructive dialogue. The best approach is to listen to the concerns, explain the reasoning behind the decision, consider reasonable alternatives, and document the final decision. This shows respect for the input, builds trust, and creates a clear record for accountability and future reference. It also helps improve decisions by uncovering valid perspectives that may have been overlooked.

Choosing to ignore the question undermines trust and can erode morale, because input is not being valued. Simply doing as told without discussion stifles critical thinking and can lead to repeat challenges or poor decisions. Publicly challenging the subordinate to demonstrate authority creates a hostile environment, damages psychological safety, and can undermine credibility.