What is the purpose of formal counseling?

• A. To deal with an identified problem
• B. To conduct periodic meetings
• C. To punish an employee
• D. To provide a pay raise

Answer: (A)

Formal counseling is a structured, documented conversation aimed at addressing a specific performance or conduct issue. It involves clearly stating the problem, explaining its impact, and outlining what change is expected with a concrete improvement plan and timeline. The goal is to help the employee correct the behavior or performance, with support and follow-up, while creating a record for accountability and fairness. It’s not used to punish or to justify a pay raise, and it’s more than just routine meetings.