The supervisor's role in the counseling process includes:

• A. Extends to work related details to intervention in a personal crisis; often the first to recognize employee problems; can give skills to develop; can give referrals as needed
• B. It is limited to administrative support
• C. It should avoid personal crises altogether
• D. It should delegate to HR for all interventions

Answer: (A)

Supervisors act as the first line of support when personal issues affect work performance, and their role includes addressing those problems directly and helping the employee develop coping skills. They extend intervention to work-related details within a personal crisis, recognize problems early, and can provide guidance to develop relevant skills or refer the employee to appropriate resources when needed. This proactive approach keeps the workplace safe and productive while ensuring the employee gets the help they need.

Why the other options don’t fit: this isn’t limited to administrative tasks, nor should supervisors avoid personal crises or defer all interventions to HR. A balanced approach involves the supervisor directly supporting the employee, with referrals to specialized resources as appropriate.